We are confident you will be extremely happy with your purchase, however, in the rare event your item is faulty or damaged, we encourage you to get in contact at the soonest opportunity. We will ask for a description of the problem and also photographic proof of damage (if any). Once proof has been received and reviewed, we will be able to arrange a replacement to be sent to you (at our discretion). Please email us firstname.lastname@example.org
Please inform us of any problems within 14 days of receiving the product.
Fortune Forty Six,
4 Moorcombe Drive,
VERY IMPORTANT: We ask that returns are sent to us on a tracking and ‘signature required’ delivery service in case of loss, damage etc. Customers are responsible for the postage costs for returns and exchanges.
*PLEASE NOTE THAT DUE TO COVID-19 WE CANNOT EXCHANGE CLOTHING. WE ARE HAPPY TO REFUND YOU SHOULD YOUR ITEM OF CLOTHING NOT FIT AND YOU WANT TO SEND IT BACK BUT WE ASK THAT YOU PAY THE SHIPPING FEE*
If the hoodie you have ordered for your dog doesn't fit then we are happy to exchange it for a smaller/bigger size but we ask that you pay the postage to ship it back to us. (Address above).