Returns Policy

We are confident you will be extremely happy with your purchase, however, in the rare event your item is faulty or damaged, we encourage you to get in contact at the soonest opportunity. We will ask for a description of the problem and also photographic proof of damage (if any). Once proof has been received and reviewed, we will be able to arrange a replacement to be sent to you (at our discretion). Please email us helpme@fortune46.co.uk


For more information on our individual product returns, please see the list below.

 

Returns Policy 

Please inform us of any problems within 14 days of receiving the product. It is important to note that only the 'wooden watch' range can be engraved and unfortunately we cannot offer refunds on engraved items.


Returns Address

Fortune Forty Six,
4 Moorcombe Drive,
Preston,
Weymouth,
DT3 6NP,


VERY IMPORTANT: We ask that wooden watch returns are sent back to us on a tracking and ‘signature required’ delivery service in case of loss, damage etc. Customers are responsible for the postage costs for returns and exchanges.

 

Clothing returns/exchanges

*PLEASE NOTE THAT DUE TO COVID-19 WE CANNOT EXCHANGE CLOTHING. WE ARE HAPPY TO REFUND YOU SHOULD YOUR ITEM OF CLOTHING NOT FIT AND YOU WANT TO SEND IT BACK*