We can indeed. If you are still under your 1 year warranty then we will replace your straps free of charge. All we ask is that you post your watch back to us in a Jiffy bag and we’ll take care of the rest!
It is important to note that we cannot currently offer replacement watch straps for the following watches: The Contender, The Boss and The Horizon.
Here at Fortune we will always endeavour to send you exactly what you ordered, however, should you not receive a product that you were expecting then please email us firstname.lastname@example.org and we will sort this out promptly.
Yeah we do! This was so SO important to us. It’s in our hearts to giveback in any which way that we can and so we are partnered to a beautiful charity called ‘The Butterfly Tree’. We give them a percentage of every SINGLE sale that we make. Why? because you have to be the change that you want to see in the world. You can find out more about them on our website.
Our watches are made in the new district Guangming, Shenzhen, in China. We pride ourselves on our fantastic relationship with our suppliers and their representative, Emma. It is very important to us that our products are made to a very high standard of quality and our lovely friends never disappoint us! If you would like to see images of where our watches are made then please send us an email and we will be very happy to share this information with you. Our wood is sourced from the Changbai mountains, an absolutely stunning location! You can rest assured that the Chinese government are constantly re planting and replacing every natural source that is used, making our product sustainably sourced.
At the moment our designs are as seen on our website and we do not offer watches with numbers. However, fortune is working hard on new designs and if this a popular requirement from our customers it will be something we will look into for our next range.
The watch from end to end measures 22cm (including strap).
We have two watch sizes available in certain ranges, these can be distinguished by the dial size. One has a dial size of 4.5cm (larger) and the other has a dial size of 3.5cm (smaller). If you require any further information then please do not hesitate to contact us.
If your watch breaks from misuse we may be able to send you a spare part at a cost and delivery charge. We will however see if we can help you in any way to help repair your watch depending on the issue. If the breakage is through a manufacturing fault the watch will then be covered under the 1 year warranty.
Owwwhh good question! We love this one. Well, our mission was to create a brand that stood out but not in a brash egotistical way, more of a soulful and cool kinda way. We love connecting to our customers on a deeper level and feel like you have been at least one of our watch names at some point in your life. We want to re connect you with the times in your life when you have felt alive, purposeful and passionate about your next venture! Life is happening now! You should never be held back by age, money or time because you can make everyday beautiful and every second count. You can always be better than yesterday and tomorrow can always be better than today.
Of course! If your battery runs out in 2 days, 2 months or 10 years, then we will always replace it for you. This process is very quick and your watch will be back with you in no time. All we ask is that you post your watch back to us and we’ll do the rest. Hurraaah!
We like to change our seeds up throughout the year to keep things fresh and interesting. We would love it if you grew your seeds in the glass jar that your watch is packaged in and send us pictures of your seeds growing! Please send the images to email@example.com
Simply fill it up with soil, make a hole, pop the seeds in, water and you're good to grow!
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