Help Center

Yes, all our wooden watch straps are made of 100% soft genuine leather.

Yes the outer cases are made of a range of different woods depending on the watch you purchase. We use Natural Bamboo, White Bamboo, Ebony, Rosewood and Zebra wood. 

Yes, all of our watches come with a 1 year guarantee. Please look at our Warranty page for more information. 

We can indeed. If you are still under your 1 year warranty then we will replace your straps free of charge. All we ask is that you post your watch back to us in a Jiffy bag and we’ll take care of the rest! 

This is something that we are working on as we feel it's so important to offer a vegan option. We are animal lovers and will be moving towards this type of strap in the near future. 

Please see our 'Shipping' page for more information.  

We sure can! Please see our 'Shipping' page for more Information.

Here at Fortune we will always endeavour to send you exactly what you ordered, however, should you not receive a product that you were expecting then please email us helpme@fortune46.co.uk and we will sort this out promptly.

If you should change your mind and would like to cancel your order, this is no problem. Simply contact us helpme@fortune46.co.uk to let us know as soon as possible. 

Once we have sent your order, we will send you a tracking reference.  Please note that this information can take up to 3 days to come though and will be sent to the email address provided. 

Yes, no problem at all. However, we do ask that our customers pay for return postage. The same rules apply to the UK.

Please see our 'Shipping' page for more information.

Unfortunately this is not possible but our shipping service is super speedy and so you won't be kept waiting too long. Check out our shipping times for more information.

We sure do! Please see our 'Shipping' page for more information.

Yeah we do! This was so SO important to us. It’s in our hearts to giveback in any which way that we can and so we are partnered to a beautiful charity called ‘The Butterfly Tree’. We give them a percentage of every SINGLE sale that we make. Why? because you have to be the change that you want to see in the world.  You can find out more about them on our website.

Our watches are made in the new district Guangming, Shenzhen, in China. We pride ourselves on our fantastic relationship with our suppliers and their representative, Emma. It is very important to us that our products are made to a very high standard of quality and our lovely friends never disappoint us! If you would like to see images of where our watches are made then please send us an email and we will be very happy to share this information with you. Our wood is sourced from the Changbai mountains, an absolutely stunning location! You can rest assured that the Chinese government are constantly re planting and replacing every natural source that is used, making our product sustainably sourced.

At the moment our designs are as seen on our website and we do not offer watches with numbers. However, fortune is working hard on new designs and if this a popular requirement from our customers it will be something we will look into for our next range.

4.5cm watch weighs 0.2kg (200 Grams)

3.5cm watch weighs 0.1 grams (100 Grams)

The watch from end to end measures 22cm (including strap).

We have two watch sizes available in certain ranges, these can be distinguished by the dial size. One has a dial size of 4.5cm (larger) and the other has a dial size of 3.5cm (smaller). If you require any further information then please do not hesitate to contact us.

If your watch breaks from misuse we may be able to send you a spare part at a cost and delivery charge. We will however see if we can help you in any way to help repair your watch depending on the issue. If the breakage is through a manufacturing fault the watch will then be covered under the 1 year warranty.

You will be covered for 1 year from the date of purchase so if the watch breaks due to a mechanical issue then we will replace it for you. 

Yes you can exchange your watch if it is not suitable up to 30 days after your date of purchase.

Unfortunately not, however, our watches are splash proof so if you do get caught in a light rain shower then it’s no biggie – Just don’t go chasing waterfalls!

Owwwhh good question! We love this one. Well, our mission was to create a brand that stood out but not in a brash egotistical way, more of a soulful and cool kinda way. We love connecting to our customers on a deeper level and feel like you have been at least one of our watch names at some point in your life. We want to re connect you with the times in your life when you have felt alive, purposeful and passionate about your next venture! Life is happening now! You should never be held back by age, money or time because you can make everyday beautiful and every second count. You can always be better than yesterday and tomorrow can always be better than today.

Of course! If your battery runs out in 2 days, 2 months or 10 years, then we will always replace it for you. This process is very quick and your watch will be back with you in no time. All we ask is that you post your watch back to us and we’ll do the rest. Hurraaah! 

We like to change our seeds up throughout the year to keep things fresh and interesting. We would love it if you grew your seeds in the glass jar that your watch is packaged in and send us pictures of your seeds growing! Please send the images to info@fortune46.co.uk